Before opening a ticket to our technical support staff, you may read our F.A.Q. Help as well as review Need Help areas inside your Web Hosting, Domain, Server and SSL Control Panels.
Log in your Control Panel(Web Hosting, Domain, Server or SSL)
Web Hosting Control Panel - Open a trouble ticket from Support Center section, then choose Trouble Tickets menu.
Domain Control Panel - Click on the Help Center tab located on the top bar, Trouble Tickets menu and follow the instructions.
SSL Control Panel - Located on the left bar at the bottom where says Support Center, Trouble Tickets menu.
Server Control Panel - Located on the left bar at the bottom where says Support Center, Trouble Tickets menu.
Check Ticket Status
Once you have your opened a trouble ticket, the system will send you an email with a unique ticket # that is logged on queue inside the ticket system and is waiting for technical support attention. Using your ticket number you can check the status of your problem on our support web site SupportIndeed.com or directly from your Control Panel. Ticket System problems and all correspondence is monitored by experienced and trained supervisors for customer care quality purposes.
DomainsA Free Domain name with every chosen Business package, 24/7 Support.
State-of-the-Art Data CenterAll clients' web sites will have the chance to be hosted on our co-located servers in data center - LambdaNet, Kiel, Germany. The datacenter is well-known for being part of the connecting internet backbones between Europe and North America. With its large number of private peerings this data center is providing fast access to all fundamental Internet networks in-between Europe and North America. Along with its strategic location it has protection against variety of intrusions - redundant power supply, modern air conditioning system, fire protection system and round-the-clock network monitoring. 24x7 Data Center Monitoring.
Website HostOur web hosting platform (all servers) is monitored by highly trained and experienced professional technicians 24 hours a day, 7 days a week. Our team of highly qualified professional technicians cover the full spectrum of problems spotted and act in the most effective way to minimize down time or service failures.
One-click install toolFREE software application installer you get every business hosted plan. It includes the most popular software applications. You can setup any of the following software products with just one click. Joomla, Drupal, Concrete5, WordPress, phpBB, Opencart, Prestashop. Reliability and up to date with securities and most of all the capabilities of running various up to date scripts. 99% up time, E-mail, maximum reliability with Geo-redundancy and also a very incredible performance level!
Network ArchitectureAs a part of the international Internet backbone between Europe and North America, our servers are using highly redundant, pan-European Tier 1 fibre-optic network which serves the basis for our hosting services at rates of 50 Gbits, featuring high bandwidth and unsurpassed availability and quality. Air-conditioning according to ET 300019-2-3-Class 3.1 keeps optimum temperature for servers to run quiet. Fire alarm systems at floor and roof level, plus fire extinguishing systems are keeping an eye. UPS (230V/48V) Diesel generator for 24 hour full load operation in case of power outage.
Website designSolutions at Option123 Site Designers offers many marketing opportunities and helps small businesses, corporations, organizations and individuals promote their products, services and ideas. Good designer can make a world of difference and can boost your business quickly creating an online presence. Through your stylish admin panel, customizable, simple, and readable make it yours with a custom menu, header image, and background, It’s perfect for all business websites and is really easy to use and to implement. Easy page creation ready for you to add or edit your own content.
ServersWe operate more than 500 servers. Machines' parameters are: Core 2 Quad, RAM memory: 8 GB, Hard Drive: 4x900 GB SATA II Retail, Operation system runs on: Debian Linux. Servers are clustered to spread the load in a special way to sustain tremendous burden. Our Service Guarantees Because good business relations matters a lot to us and are build up throughout the years with many efforts, we would like to express our engagements to you. Namely these are our guarantees now and in the future for good performance and satisfactory quality of the services in web hosting we offer.