Customer Support Basics

Support

Technical Support
Technical Support is our commitment to the services we offer as long as you stay with us. Any troubles related to service interruption or problems, difficulties to use or understand the service functionality - Web Hosting, Domain or SSL Control Panels are sphere of competence of our Tech. Support staff.
Need Help Areas
For quick help on how to use the functionality of Web Hosting, Domain and SSL Control Panels we have created discrete link on the upper right corner inside every section. This is the place to check at first if you come up to a dead end. You can consider need help areas as simple tutorial of the sections, their functionality and description.
Frequently Asked Questions
Also known as F.A.Q., these are listed questions and answers, all supposed to be frequently asked by our Clients in some context, and pertaining to a particular part of the services we offer. Almost 85% of all inquiries to our Technical Support Team are often repeated.
Trouble Ticket System
If no good answer of your problem is available neither inside our Frequently Asked Questions nor in the Need Help section of your Control Panel, don't wait but open a trouble ticket from your Web Hosting, Domain or SSL Control Panels. We aim to provide each customer with a quick, precise answer to their concrete issue.

Sales

Contact Sales
For pre-sales questions related to our services: 1. Hosting - Shared Web Hosting and Virtual Private Servers Hosting - options, details and custom requests; 2. Domain Name Registrations or Transfers - rules, regulations and pricing; 3. SSL Certificates - help for best SSL your site needs.
Sales Live Chat
Sales Representative is available over our site's Live Chat for pre-sales questions related to our services: 1. Hosting - Shared Web Hosting and Virtual Private Servers Hosting - options, details and custom requests; 2. Domain Name Registrations or Transfers - rules, regulations and pricing; 3. SSL Certificates - help for best SSL your site need.
Sales Phone Lines
For all Clients of ours that need extra human touch and feel more confident to communicate with a sales representative voice, please call US PHONE: , UK PHONE: and DE PHONE: . No Technical Support is available through these phone numbers.
Our Service Guarantees
Because good business relations matters a lot to us and are build up throughout the years with many efforts, we would like to express our engagements to you. Namely these are our guarantees now and in the future for good performance and satisfactory quality of the services we offer.

Domains

A Free Domain name with every chosen Business package, 24/7 Support.

State-of-the-Art Data Center

All clients' web sites will have the chance to be hosted on our co-located servers in data center - LambdaNet, Kiel, Germany. The datacenter is well-known for being part of the connecting internet backbones between Europe and North America. With its large number of private peerings this data center is providing fast access to all fundamental Internet networks in-between Europe and North America. Along with its strategic location it has protection against variety of intrusions - redundant power supply, modern air conditioning system, fire protection system and round-the-clock network monitoring. 24x7 Data Center Monitoring.

Website Host

Our web hosting platform (all servers) is monitored by highly trained and experienced professional technicians 24 hours a day, 7 days a week. Our team of highly qualified professional technicians cover the full spectrum of problems spotted and act in the most effective way to minimize down time or service failures.

One-click install tool

FREE software application installer you get every business hosted plan. It includes the most popular software applications. You can setup any of the following software products with just one click. Joomla, Drupal, Concrete5, WordPress, phpBB, Opencart, Prestashop. Reliability and up to date with securities and most of all the capabilities of running various up to date scripts. 99% up time, E-mail, maximum reliability with Geo-redundancy and also a very incredible performance level!

Network Architecture

As a part of the international Internet backbone between Europe and North America, our servers are using highly redundant, pan-European Tier 1 fibre-optic network which serves the basis for our hosting services at rates of 50 Gbits, featuring high bandwidth and unsurpassed availability and quality. Air-conditioning according to ET 300019-2-3-Class 3.1 keeps optimum temperature for servers to run quiet. Fire alarm systems at floor and roof level, plus fire extinguishing systems are keeping an eye. UPS (230V/48V) Diesel generator for 24 hour full load operation in case of power outage.


Website design

Solutions at Option123 Site Designers offers many marketing opportunities and helps small businesses, corporations, organizations and individuals promote their products, services and ideas. Good designer can make a world of difference and can boost your business quickly creating an online presence. Through your stylish admin panel, customizable, simple, and readable make it yours with a custom menu, header image, and background, It’s perfect for all business websites and is really easy to use and to implement. Easy page creation ready for you to add or edit your own content.

Servers

We operate more than 500 servers. Machines' parameters are: Core 2 Quad, RAM memory: 8 GB, Hard Drive: 4x900 GB SATA II Retail, Operation system runs on: Debian Linux. Servers are clustered to spread the load in a special way to sustain tremendous burden. Our Service Guarantees Because good business relations matters a lot to us and are build up throughout the years with many efforts, we would like to express our engagements to you. Namely these are our guarantees now and in the future for good performance and satisfactory quality of the services in web hosting we offer.
All prices include VAT.