Contact Support Department

F.A.Q. Help

Frequently Asked Questions are technical and general problems supposed to be oftenly asked by our clients while using certain part of our services. We have gathered all these questions and their detailed written solutions in our F.A.Q. Help sections. You can find explicit and separate F.A.Q. Help sections for Web Hosting, Domain and SSL Control Panels. We recommend that you read F.A.Q. Help base before beginning any activities. This will foster your knowledge and better understanding of our services. For general help on how to use different sections of Web Hosting, Domain and SSL Control Panels refer to Need Help Areas.

Need Help Areas

While F.A.Q. Help is where you can find specific problems and their answers, Need Help Areas is more like a user manual on how to use our services through their web interfaces. Inside Web Hosting, Domain and SSL Control Panels we have a complemented help area on each separate section, upper right corner. It reveals information on what the specific section's purpose is, how you can use it and if there are any specific terms and their interpretation. We recommend that you read need help areas for your good comprehension and work with our control panels.

Trouble Ticket System

File a trouble ticket to our technical support if no solution from our F.A.Q. Help seems to be satisfactory to you or you do not know where to start from. You have to log in your Web Hosting, Domain or SSL Control Panel to open a trouble ticket. We aim to provide a quick and precise answer to your problem. To assure better performance of our technical support team and therefore faster and more precise help, we kindly ask you to open a separate ticket for every single problem. Once a particular issue is solved through a ticket, please do not ask for help on different topics inside the same ticket - just open a new one.

Domains

A Free Domain name with every chosen Business package, 24/7 Support.

State-of-the-Art Data Center

All clients' web sites will have the chance to be hosted on our co-located servers in data center - LambdaNet, Kiel, Germany. The datacenter is well-known for being part of the connecting internet backbones between Europe and North America. With its large number of private peerings this data center is providing fast access to all fundamental Internet networks in-between Europe and North America. Along with its strategic location it has protection against variety of intrusions - redundant power supply, modern air conditioning system, fire protection system and round-the-clock network monitoring. 24x7 Data Center Monitoring.

Website Host

Our web hosting platform (all servers) is monitored by highly trained and experienced professional technicians 24 hours a day, 7 days a week. Our team of highly qualified professional technicians cover the full spectrum of problems spotted and act in the most effective way to minimize down time or service failures.

One-click install tool

FREE software application installer you get every business hosted plan. It includes the most popular software applications. You can setup any of the following software products with just one click. Joomla, Drupal, Concrete5, WordPress, phpBB, Opencart, Prestashop. Reliability and up to date with securities and most of all the capabilities of running various up to date scripts. 99% up time, E-mail, maximum reliability with Geo-redundancy and also a very incredible performance level!

Network Architecture

As a part of the international Internet backbone between Europe and North America, our servers are using highly redundant, pan-European Tier 1 fibre-optic network which serves the basis for our hosting services at rates of 50 Gbits, featuring high bandwidth and unsurpassed availability and quality. Air-conditioning according to ET 300019-2-3-Class 3.1 keeps optimum temperature for servers to run quiet. Fire alarm systems at floor and roof level, plus fire extinguishing systems are keeping an eye. UPS (230V/48V) Diesel generator for 24 hour full load operation in case of power outage.


Website design

Solutions at Option123 Site Designers offers many marketing opportunities and helps small businesses, corporations, organizations and individuals promote their products, services and ideas. Good designer can make a world of difference and can boost your business quickly creating an online presence. Through your stylish admin panel, customizable, simple, and readable make it yours with a custom menu, header image, and background, It’s perfect for all business websites and is really easy to use and to implement. Easy page creation ready for you to add or edit your own content.

Servers

We operate more than 500 servers. Machines' parameters are: Core 2 Quad, RAM memory: 8 GB, Hard Drive: 4x900 GB SATA II Retail, Operation system runs on: Debian Linux. Servers are clustered to spread the load in a special way to sustain tremendous burden. Our Service Guarantees Because good business relations matters a lot to us and are build up throughout the years with many efforts, we would like to express our engagements to you. Namely these are our guarantees now and in the future for good performance and satisfactory quality of the services in web hosting we offer.
All prices include VAT.